This policy applies to all smart casual apparel, blazers, jackets, trousers and outfits purchased from srtextiles.shop. Placing an order means you accept all terms of this return and refund policy.
We strive to deliver high-quality apparel for work and social occasions. If you are not satisfied with your purchase, you may raise a return request within the allowed timeline.
Return Eligibility Window
Return request must be raised within 7 calendar days from delivery date. Return conditions:
- Garment is unworn, unwashed, unaltered, free of stains, odour and damage
- Original tags, labels and packaging are intact and attached
- No custom tailoring or modifications done by customer
- Items marked Non-Returnable on product page cannot be returned unless defective, damaged in transit or wrong item delivered
Worn, washed, stained, altered or tag-missing goods will be rejected for return.
Return Process
- Submit request via email or call, provide order number, product details and reason for return.
- Our team may request clear photos or videos for verification.
- Once approved, we share return shipping address and packing guidelines.
- Customer packs and sends back the parcel, keeps courier receipt.
- We inspect the returned item after receipt.
- If inspection passes, refund will be initiated. If rejected, we will inform you with reasons.
Refund Timeline
After successful inspection and approval, refund will be processed to your original payment method within 7–10 working days. Bank or payment gateway settlement delays are out of our control.
Shipping Charges for Returns
If you return due to change of mind, unsuitable fit or dislike of style: reverse shipping cost is borne by the customer. We cover return shipping only for verified cases: manufacturing defect, wrong item shipped, product damaged in transit, item significantly different from description.
Damaged / Defective / Wrong Item
Notify us within 48 hours of delivery with photos of packaging and goods. We may offer replacement, full refund or store credit at our discretion. Replacement delivery cost will be covered by us.
Cancellation before Dispatch
You can cancel your order before dispatch by contacting support. Once handed over to courier, cancellation is not allowed; you need to return after delivery.
This policy does not override your statutory consumer rights under Consumer Protection Act, 2019.
Grievance Contact
KISHAN KATARIA & VISHAL PILWAN
Phone: +91 87086 56451
Email: grievance@srtextiles.shop